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Terms and Conditions of www.laclefdesiles.com

Last updated: 01/23/2025

These Terms and Conditions govern the use of the website www.laclefdesiles.com and the relationship between La Clef des Îles and its customers regarding the services offered. By using this website or booking a service, you agree to these terms and conditions without reservation.

1. Legal Information

The website www.laclefdesiles.com is published by:

LA CLEF DES ÎLES IMMOBILIER

Trade name: Dream Villas Rental

Address: RESIDENCE LES ILETS, 43 rue Mathias Félix, 97190 Le Gosier, Guadeloupe

Phone: +33 6 58 52 66 00

Email: contact@laclefdesiles.com

SIREN: 981 654 262

RCS: Pointe-à-Pitre

2. Scope of Application

These terms apply to:

•Navigation and use of the website.

•Booking of rental properties and concierge services offered on the site.

•The relationship between La Clef des Îles and its users or customers.

By placing a booking or using the services, you fully accept these terms and conditions.

3. Services Offered

La Clef des Îles offers the following services:

•Luxury villa rentals: Carefully selected properties providing comfort and authenticity.

•Tailored concierge services: Organization of transfers, excursions, home services (chef, cleaning, etc.).

•Property management: For property owners seeking to optimize the management of their vacation rentals.

4. Booking Conditions

a) Booking Process

Bookings can be made via the website, by phone, or by email. All bookings are subject to availability and confirmed only after receipt of a deposit.

b) Payment

•Deposit required: A deposit of 50% of the total amount is required to confirm the booking.

•Balance payment: The remaining balance must be paid no later than 30 days before the arrival date.

•Payments can be made via credit card, bank transfer, or other methods specified on the site.

c) Cancellation Policy

•Up to 30 days before arrival: Full refund of the deposit.

•Between 30 and 15 days before arrival: Refund of 50% of the total booking amount.

•Less than 15 days before arrival: No refund.

If La Clef des Îles cancels the booking, a full refund will be provided, or an alternative solution will be offered.

5. Obligations of the Parties

a) Customer Obligations

•Provide accurate information during the booking process.

•Respect the rented property, its neighborhood, and the rules provided.

b) Obligations of La Clef des Îles

•Deliver services as described and to the advertised quality standards.

•Provide effective customer service and address inquiries promptly.

6. Prices and Fees

The prices listed on the website are in Euros (€), inclusive of all taxes (TTC). Additional fees, such as concierge services or local taxes, will be clearly stated at the time of booking.

7. Liability

La Clef des Îles strives to ensure the accuracy of the information on the website. However, it cannot be held liable for:

•Interruptions or malfunctions of the site.

•Indirect damages resulting from the use of the site.

•Losses or damages caused by third parties (service providers, unforeseen events).

8. Personal Data

Personal data collected on the site is processed in accordance with the Privacy Policy, available at www.laclefdesiles.com. Customers have rights (access, rectification, deletion, etc.) which they can exercise by contacting contact@laclefdesiles.com.

9. Intellectual Property

All content on the site (texts, images, videos, graphics, logos) is protected by intellectual property laws and is the exclusive property of La Clef des Îles, unless otherwise specified. Any unauthorized reproduction or use is strictly prohibited.

10. Force Majeure

La Clef des Îles cannot be held liable for failure to perform its obligations in the event of force majeure (natural disasters, pandemics, strikes, political conflicts, etc.).

11. Governing Law and Dispute Resolution

These terms and conditions are governed by French law. In case of disputes, an amicable solution will be sought. Failing that, the competent courts of Pointe-à-Pitre will have jurisdiction.

12. Contact

For any questions or complaints, you can contact La Clef des Îles:

•Phone: +33 6 58 52 66 00

•Email: contact@laclefdesiles.com

•Mail: RESIDENCE LES ILETS, 43 rue Mathias Félix, 97190 Le Gosier, Guadeloupe

By using the website or booking a service, you fully accept these terms and conditions.

Cookie Policy of www.laclefdesiles.com

Last updated: 01/23/2025

At La Clef des Îles, we highly value your privacy and are committed to transparency regarding the use of cookies on our website. This policy aims to inform you about the use of cookies, their purpose, and how you can manage them.

1. What is a cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. Cookies enable a website to function properly, enhance user experience, and collect information about browsing activity.

2. Why do we use cookies?

We use cookies for several reasons:

•To ensure the proper functioning of the website: These cookies are essential for the site to work correctly.

•To improve your user experience: For example, remembering your preferences (language, login, etc.).

•To analyze website performance: Cookies help us understand how users interact with our site and improve our services.

•To provide personalized content and targeted advertisements: Some cookies personalize your experience based on your interests.

3. Types of cookies we use

On www.laclefdesiles.com, we use the following types of cookies:

a) Essential cookies

These cookies are necessary for the functioning of our site. Without them, some features may not be available.

b) Analytical cookies

These cookies help us measure website traffic and analyze user behavior (e.g., pages visited, session duration) using tools like Google Analytics.

c) Personalization cookies

These cookies store your preferences to enhance your browsing experience (e.g., language, display settings).

d) Advertising cookies

These cookies collect information to display relevant advertisements based on your interests, whether on our site or on other platforms.

4. Consent to the use of cookies

When you visit our website for the first time, a banner will appear informing you about the use of cookies and allowing you to configure them. You can:

•Accept all cookies.

•Decline certain cookies.

•Customize your preferences.

Your consent is valid for a maximum of 13 months, after which we will request your permission again.

5. Managing cookies

You can manage your cookie preferences at any time:

•From the consent banner displayed during your first visit.

•By modifying your browser settings:

•Google Chrome: Instructions here

•Mozilla Firefox: Instructions here

•Safari: Instructions here

•Microsoft Edge: Instructions here

Please note that disabling certain cookies may impact your user experience.

6. Sharing data collected through cookies

Data collected through cookies may be shared with our trusted partners for the purposes mentioned above (advertising, analytics, etc.). These partners are committed to respecting the confidentiality of your data.

7. Your rights

Under applicable regulations (including the GDPR), you have rights regarding your personal data collected through cookies, including:

•The right to access.

•The right to rectification.

•The right to erasure.

•The right to restrict processing.

•The right to object.

To exercise these rights, please contact us at: contact@laclefdesiles.com.

8. Changes to the cookie policy

This policy may be updated to reflect changes in regulations or our cookie usage practices. Any changes will be published on this page.

9. Contact

If you have any questions about this policy or your personal data, you can contact us:

•By email: contact@laclefdesiles.com

•By mail: La Clef des Îles, RESIDENCE LES ILETS 97190 LE GOSIER

By browsing our website, you agree to the use of cookies in accordance with this policy, unless you choose to disable them.

Click here to change your cookie settings.

Privacy Policy of www.laclefdesiles.com

Last updated: 01/23/2025

At La Clef des Îles, we prioritize the privacy of your personal data. This privacy policy aims to inform you about how we collect, use, share, and protect your personal information when you use our website.

1. Data We Collect

We collect the following types of data:

a) Personal data provided directly by you:

•First and last name

•Email address

•Phone number

•Postal address

•Information related to your booking or request

b) Data collected automatically:

•Information about your device (IP address, browser, operating system)

•Pages visited, time spent on the site, clicks

•Approximate location data

c) Data collected from third parties:

In some cases, we may receive information about you from partners or booking platforms.

2. Purposes of Data Collection

We collect your personal data for the following purposes:

•To manage your bookings and service requests

•To enhance your user experience on our website

•To communicate with you, especially to respond to inquiries

•To personalize our services and marketing offers

•To comply with legal and regulatory obligations

3. Sharing Your Data

We share your data only in the following cases:

•With trusted partners: to manage your bookings or specific requests (e.g., hotels, tourism services).

•With our service providers: for technical needs (e.g., website hosting, data analysis).

•In compliance with the law: when required by competent authorities.

4. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include:

•Encryption of sensitive data

•Limited access to data by authorized personnel

•Regular updates to our security systems

However, we remind you that absolute security on the internet cannot be guaranteed.

5. Data Retention Period

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law. For example:

•Data related to bookings is retained for 5 years after the end of the stay.

•Marketing data is retained for 3 years after your last interaction with us.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

•Right of access: Obtain a copy of your personal data.

•Right of rectification: Correct inaccurate or incomplete data.

•Right to erasure: Request the deletion of your data under certain conditions.

•Right to restriction of processing: Temporarily limit the use of your data.

•Right to object: Refuse the use of your data for marketing purposes.

•Right to data portability: Receive your data in a structured, readable format.

To exercise these rights, please contact us at: contact@laclefdesiles.com. We will respond within a maximum of 30 days.

7. Cookies and Similar Technologies

For more information on the use of cookies, please refer to our Cookie Policy.

8. Changes to the Privacy Policy

We may update this policy to reflect legal or technological changes. Any changes will be published on this page, with the updated date indicated.

9. Contact

If you have any questions or requests regarding this policy or your personal data, you can contact us:

•By email: contact@laclefdesiles.com

•By mail: La Clef des Îles, RESIDENCE LES ILETS 97190 LE GOSIER

By using our website, you agree to this privacy policy and the collection of your data as described above. If you do not agree to these terms, we invite you not to use our website.

Legal Notice of www.laclefdesiles.com

Last updated: 01/23/2025

In accordance with Articles 6-III and 19 of French Law No. 2004-575 of June 21, 2004, for Confidence in the Digital Economy (LCEN), the following legal information is provided to users of the website www.laclefdesiles.com.

1. Website Publisher

The website www.laclefdesiles.com is published by:

LA CLEF DES ÎLES IMMOBILIER

Trade name: Dream Villas Rental

Legal form: Simplified Joint Stock Company (SAS)

Share capital: €2,500

Head office address:

RESIDENCE LES ILETS

43 rue Mathias Félix

97190 Le Gosier, Guadeloupe

SIREN: 981 654 262

SIRET (head office): 981 654 262 00014

RCS: 981 654 262 R.C.S. Pointe-à-Pitre

EU VAT number: FR21981654262

Email address: contact@laclefdesiles.com

Publication Manager: Ms. Eva Juraver

Role: President

2. Website Hosting

The website www.laclefdesiles.com is hosted by:

OVH SAS

Address: 2 rue Kellermann, 59100 Roubaix, France

Phone: +33 (0)9 72 10 10 07

Website: www.ovh.com

3. Main Activity

La Clef des Îles is a real estate agency specializing in:

•Transactions, intermediation, advice, appraisals for purchases, sales, and rentals of real estate or business assets on behalf of third parties.

APE/NAF Code: 68.31Z (Real Estate Agencies)

4. Financial Guarantee and Insurance

Financial Guarantee:

•Amount: €120,000

•Provided by: SOCAF

Professional Liability Insurance:

•Insurer: MMA IARD Assurances Mutuelles / MMA IARD SA

5. Personal Data

The management of personal data is detailed in our Privacy Policy, available on the website. In accordance with the General Data Protection Regulation (GDPR), you have rights regarding your personal data (access, rectification, deletion, etc.).

For any questions regarding your personal data, please contact us at: contact@laclefdesiles.com.

6. Liability

LA CLEF DES ÎLES IMMOBILIER makes every effort to provide accurate and up-to-date information on the website. However, errors or omissions may occur, and LA CLEF DES ÎLES cannot be held responsible for the use of this information.

The website may contain links to external websites over which LA CLEF DES ÎLES has no control and disclaims any responsibility for their content.

7. Governing Law and Jurisdiction

This legal notice is governed by French law. Any dispute relating to the use of the website will be subject to the jurisdiction of French courts.

8. Contact

For any questions related to the legal notice or the website, you can contact us:

•By email: contact@laclefdesiles.com

•By mail:

LA CLEF DES ÎLES IMMOBILIER

RESIDENCE LES ILETS

43 rue Mathias Félix

97190 Le Gosier, Guadeloupe

This legal notice is subject to modification at any time. We invite users to consult it regularly.